SS&SS offers a ‘Single Stop Shop’ suite of travel services from a dedicated team of specialists per client hence achieving extremely personalized services. This in essence makes SS&SS a team of travel specialists available 24 hours a day, 365 days a year. Our dedicated Team of Specialists is responsible for satisfying our client’s travel needs, including:

• Booking domestic and international flights
• Organizing group travel and conferences
• Booking and confirming accommodation and car hire
• Issuing travel insurance
• Providing visa assistance
• In-depth knowledge and adherence of travelers’ requirements and preferences
• Pro-activeness in sourcing the best fare/solution by options
• Helping with other auxiliary Travel services. Eg train travel, transfers, cruises and holiday packages
• 2-hour response to all travel requests received
• Provide accurate and reliable service
• Provide detailed quarterly reporting and analysis on travel spend (down to department level if required) and provide recommendations on future policy refinement and leveraging supplier networks for potential savings.

SS & SS also operates its own in-house specialist Hotel / Leisure department from our Head office. This department handles all manner of inbound and overseas tours, safaris, excursions, local and international hotel accommodation, and related ground handling in the country of destination.

Our Unbeatable promise to our customers is that we will find them the best possible holiday deal, and beat any quote provided by our competitors (conditions apply). We take clients requirements and personalize a suitable tour package that befits the client’s budget and above all value for money. Our pricing structure and supply arrangements are designed to support an ultra-competitive leisure travel market, backed by a personalized, corporate style service arrangement.

Worldwide Hotel Programs

Through our Global Partners, SS & SS has access to global Hotel Directories which enable us offer our clients specially negotiated, lower-than-corporate rates at fine hotel properties in major cities around the world. These offers are available to clients traveling on either for business or for pleasure.

Exclusives Hotel Programs

In most cases, Kenyan Blue chip companies are directly offered discounted rates by the hotels. SS & SS is further willing to run the booking operations for our clients using the same rates hence enhancing our ‘Single Stop Shop’ policy.

In most cases our clients require groups of staff to travel to particular meetings or events. SS & SS operates its own groups department from our Head Office. Subject to the size and complexity of the group movement, the client’s nominated travel team will receive personalized assistance throughout the planning and travel period including service recovery with 3rd party service providers (Hotels/Airlines).

Business Conferences logistics service (Meetings, conferences, events and incentives) are managed by our SS & SS Executive Groups department to ensure that a high degree of professionalism and expertise is delivered. Since inception SS & SS Executive Groups has built a solid reputation for tailoring client specific projects which range in size from twelve attendees in a board room environment to over 2,000 delegates at an overseas international conference.

SS & SS offers chauffeured ground transportation both in Kenya and Internationally. Through our Hotel and Holiday’s team, SS & SS has developed a worldwide network to bring clients the highest quality service possible in ground transportation.

SS & SS uses the following vehicles in our chauffeur services; sedans, Executive VIP Mercedes/BMW’s, vans, minibuses, and motor coaches to provide service for airport pick-ups and drop-offs, corporate transfers, inter-office transfers, business and association meetings, conventions, road shows, promotional tours, and special events. Unlike traditional chauffeur service providers, SS & SS delivers consistent, superior service by utilizing a comprehensive service model and technology enabled quality control system.

SS & SS adds value through competitive prices, without sacrificing quality. Our experience and
track record ensure reputable firms rely on us to provide this service.

Our fleet consists of:

• 4 x 4 Toyota Prado’s
• 4 x 4 Toyota Landcruiser’s
• Toyota Rav 4’s
• Mercedes Benz
• Saloon Cars with air conditioning (NZE’s, Allion’s, Premio’s etc.)
• Tour vans & Landcruiser’s with roof hatch for easier game viewing while on safari

At the time of air ticket quotations, SS & SS will proactively flag any visa requirements to our clients, taking on the ownership and responsibility for this process. SS & SS constantly checks with various Embassies in order to be updated on visa requirements and processing solutions.

SS & SS fully acknowledges the business principle of providing solutions to clients at a personalized level other than offering blanket solutions. This approach has seen SS & SS put a lot of emphasis in developing a suitable platform of understanding our clients better as well as relating well with them through feedback mechanism that fosters our service improvement.

Our Clients attest to our keen focus on customer service deliverables in our service delivery. In deed this has been the driving force behind which SS&SS has emerged as a reputable customer focused Travel Management Company.

We have a dedicated team that runs this department with some of their key areas including;

• Establish a reliable feedback mechanism both from the individual travelers as well as from the Travel bookers in order to ensure that all matters pertaining to our service delivery are promptly identified and addressed in a timely and exhaustive manner.
• Conduct regular Training of Travel bookers which highly impacts on them information on specific carriers.
• Regular and structured contact where we are able to get weekly feedback from travelers and travel bookers on our service levels.
• Derive a measurement mechanism on overall service provision through regular intervals.
• Constantly sent industry updates, e-news and travel alerts on the going on in travel.
• Measurement and reporting on customer satisfaction.
• Communications: SS & SS updates our customers with the latest travel industry news via regular e-shots as well as Social media platforms. The e-shots contain the latest SS & SS news, as well as travel industry updates, and the latest travel deals from SS & SS Hotel & Holiday. The e-shots delivers relevant content to today’s business traveler, focusing on topics and issues such as domestic and international travel, management topics such as leadership, as well as leisure travel for that much needed travel break.